Data Protection & Privacy

ek771's Privacy Policy — Your Information Is Our Responsibility

Our transparent commitment regarding the collection, storage, and use of your personal information on the ek771 platform is described in detail here.

SSL Encryption Data Privacy User Rights
1

Introduction & Scope of Policy

ek771 is a trusted online casino and sports betting platform for Bangladesh. We place the highest priority on the security of our users' personal information. This Privacy Policy ("Policy") explains what information we collect, how we use it, and what steps we take to keep your information safe.

This policy applies to all ek771 services, websites, and related applications. By using our platform, you are considered to have given your consent to the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.

Important: This policy applies only to information collected through the ek771 platform. Third-party websites or services may have their own privacy policies, for which we are not responsible.

We believe privacy is a fundamental right. That is why our platform is designed to collect only the minimum necessary information, and to keep that information secure at all times.

2

What Information We Collect

ek771 collects two types of information — information you provide to us directly, and information collected automatically while you use the platform.

2.1 Information You Provide

The following information may be collected for account registration and management:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • National ID or passport number (for identity verification)
  • Current address and residential details
  • Financial transaction information — such as partial details of your bKash, Nagad, Rocket, or bank account
  • Gaming preferences and account settings

2.2 Automatically Collected Information

When you use the ek771 platform, the following technical information may be collected automatically:

  • IP address and device identifier
  • Browser type, operating system, and device details
  • Time of platform access and session duration
  • Pages visited and links clicked
  • Gaming history and transaction logs
  • Referral source (how you arrived at our site)

Notice: We never store your full payment card number or mobile banking PIN/password. Financial transactions are always processed through encrypted channels.

3

Purpose & Use of Data Collection

Account Management

Collected information is used to create, manage, and secure your account. This includes identity verification and age confirmation.

Transaction Processing

Information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to prevent financial fraud.

Customer Support

Necessary account information is used to resolve your issues quickly through 24/7 live chat and email support.

Security & Protection

Information is analyzed to prevent unauthorized access to accounts, detect fraud, and ensure the overall security of the platform.

Service Improvement

Information is used to analyze your usage patterns, improve the platform experience, and add new features.

Legal Compliance

Information is used to comply with applicable laws and regulations, such as meeting anti-money laundering (AML) requirements.

4

Cookies & Tracking Technologies

The ek771 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience.

4.1 Types of Cookies

  • Essential Cookies: These are necessary for the platform's core functionality. They are used to maintain login sessions, perform security checks, and remember your preferences.
  • Functional Cookies: These are used to store your language preferences, game settings, and other personalized experiences.
  • Analytical Cookies: Anonymous data is collected to understand which parts of the platform are used most and where there is room for improvement.

4.2 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may make it difficult to use some of the platform's core features.

We do not use third-party advertising cookies or cross-site tracking. Your gaming information is never shared with advertising networks.

5

Data Sharing & Third Parties

ek771 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared in certain specific circumstances:

5.1 Service Providers

Necessary information may be shared with trusted technology partners who assist in operating our services. This includes payment processing (bKash, Nagad, Rocket, bank transfer), cybersecurity, and technical support. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

It may be our legal responsibility to provide information to authorities in accordance with applicable laws in Bangladesh or court orders. In such circumstances, we provide only the minimum information required.

5.³ Business Transfers

If there is a significant change in ek771's business structure, user information may be part of that change. In such circumstances, we will notify users in advance.

Clear Commitment: We do not share your personal gaming information, financial history, or contact details with any advertisers, data brokers, or unrelated third parties.

6

Data Protection & Security Measures

ek771 has put industry-standard technical and organizational measures in place to keep your information secure. Our security infrastructure is regularly updated and reviewed.

SSL/TLS Encryption

All data transmissions are secured with SSL/TLS encryption technology, which protects your information from unauthorized access.

Two-Factor Authentication

Two-step verification (Two-Factor Authentication) is available to prevent unauthorized access to your account.

Secure Data Storage

Your information is stored in encrypted databases. Only authorized staff can access limited information for specific operational needs.

Fraud Monitoring

Automated and manual monitoring systems run continuously to detect suspicious activity, keeping your account secure.

7

Data Retention Period

ek771 retains your information only for as long as necessary or legally required. The data retention policy is as follows:

  • Active Account Information: Information is retained to provide the service for as long as your account remains active.
  • Transaction Records: Financial transaction records are retained for a defined period in compliance with legal obligations.
  • Closed Accounts: After an account is closed, certain information may need to be retained in accordance with applicable law.
  • Technical Logs: Server and security logs are generally kept for a limited period and then deleted automatically.

Once the retention period ends or the legal requirement lapses, your information is securely and permanently deleted or anonymized.

8

User Rights

ek771 believes every user should have full control over their own information. The following rights are reserved for you on our platform:

Right to Know

You may request details about what information we are storing about you. We will provide the information within a reasonable time after receiving your request.

Right to Correction of Information

If your account contains incorrect or incomplete information, you may request that it be corrected. We will make the necessary corrections as quickly as possible.

Right to Deletion of Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

Right to Object to Processing

You may object to marketing communications or certain types of data processing. If your objection is accepted, processing of your information for that purpose will be stopped.

Right to Data Portability

Where applicable, you may request your information in a common, machine-readable format.

Right to Withdraw Consent

You may withdraw your consent for data processing at any time. This will not affect the lawfulness of any processing carried out before the withdrawal of consent.

To exercise any of the rights described above, email us at [email protected]. We provide 24/7 support.

9

Protection of Minors

ek771 strictly provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of account registration. If we become aware that a minor is using or has attempted to use our platform, we will immediately close that account and delete the associated information.

A note to guardians: if you believe your minor child has opened an account on the ek771 platform, please contact our support team immediately.

10

Policy Changes & Updates

ek771 may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

  • A notice will be sent to your registered email address.
  • A notification will be displayed on the main page of the platform.
  • The date of the change will be noted on this page.

By continuing to use our platform after changes have been made, you will be considered to have accepted the terms of the updated policy. We therefore recommend reviewing this page regularly.

Minor changes, such as spelling corrections or rewording for clarity, are not considered changes to the core policy and may not require a separate notification.

11

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We treat any matter relating to your privacy with the utmost importance.

ek771 provides support in both Bengali and English. Our support team is available 24/7, so you can reach us at any time.

After receiving your complaint, we will investigate as quickly as possible and take the necessary steps. Your satisfaction is our highest priority.

Support Center

Live Chat

Use the platform's live chat for 24/7 instant support.

Email Support

[email protected]

Language

Both Bengali & English

Frequently Asked Questions About the Privacy Policy

ek771 collects two types of information. First, what you provide directly — such as your name, email, mobile number, date of birth, and payment-related details. Second, information collected automatically while you use the platform — such as your IP address, browser type, device information, and gaming history. We never store your full payment PIN or password.

No, never. ek771 does not sell, rent, or transfer your personal information to any third party for commercial purposes. Limited information is shared only with trusted partners required to operate the service, and they work under strict confidentiality agreements.

Yes, in certain circumstances you can request deletion of your information. However, due to legal obligations — such as compliance with anti-money laundering regulations — some financial and identity-related information must be retained for a specified period. For such requests, contact us at [email protected].

ek771 secures all financial transactions using SSL encryption technology. Transaction details made via bKash, Nagad, Rocket, or bank transfer are processed through encrypted channels. Full payment PINs or passwords are never stored on our servers.

Yes, ek771 uses three types of cookies — essential, functional, and analytical. You can manage cookies through your browser settings. However, disabling essential cookies may affect core features such as staying logged in or managing your session. We do not use third-party advertising cookies.

For significant changes, we will send a notice to your registered email address and display an announcement on the platform's main page. The date of the change will also be noted on this page. We recommend checking this page regularly to stay up to date with the latest policy.

Your information is completely safe at ek771

If you have more questions, contact our 24/7 support team — support is available in Bengali and English.